Question 1: Advantages of a single customer service
A single customer service ensures is essential for ensuring that there is the easy management of the IT system and the entire organization. There are cost savings compared to having specific IT needs for each division as required by separate customer services for each division.
Consolidation of customer data in one place through leveraging a single service center makes it possible to carry out data mining to generate new opportunities.
The company wants to have one consistent brand and so a single customer service center has a good alignment with that vision.
The presence of separate divisional IT services allows a single audit to take place at the company’s financials and processes. It eliminates the need for individual audits at each division.
The consolidation of company data auditors will help the company to have fewer auditors requirement that will coordinate their task more effectively.
There will be one customer service handling requests; thus, the outsourcing options of the company will help create more value and improve the efficiency of service delivery.
A single customer service brings the IT and business closer in terms of decision-making. It helps join the governance services for all divisions, meaning that every individual in the company will have a share in the company’s future.
Question 2: Implementation strategy for a customer service center to guarantee support from the divisional presidents

Solicit the support of the top management
The soliciting of the support for the management if the first strategic step towards the building of a single customer service center. It will be necessary to have all the presidents agree on the essence of having a single customer service center across the entire organization. It incorporates eliminating their ill-formed mindset that the merger will not be beneficial by highlighting to them the benefits to accrue from the single customer service center. It will involve having a workshop with them to discuss the idea and then presenting clear benefits to them during that workshop and allowing them to make queries as one responds to those queries. There will be a head-to-head comparison of the costs and resources in the requirement for both cases of a separate customer divisions and a single customer center.

Costs and benefits analysis in both cases
Without clear comparisons of costs and benefits in both cases, they will not understand the need for merging the customer centers so as to have a single customer service center. Some of the benefits of talking to the presidents, for instance, will entail three areas that will include regulatory compliance, financial benefits and alleviation of risks. In the case of regulatory compliance, advantages come in three ways in terms of audits, costs of production, and processes. Separate divisional IT services mean there are individual audits at each of the divisions, resulting in the company processes failing to have regulatory compliance. A single customer center fosters the company’s operations, and it helps the company to apply best practices that will consequently shorten audit durations (Laudon & Laudon, 1995).

There is nothing that interest organizational management like hearing that there will be reduced expenses in the daily operations of the business (Moss & Brodie, 2002). That itself will have the presidents’ full support for a single customer service. In terms of reduced expenses, removal of centers from the divisional levels will save resources meant for individual audits. Monitoring of security will also be easy and less costly as it will eliminate the need for specific IT security services. Data mining will also be possible so as to generate new ideas for informed decision-making. Also, data consolidation will shift the risks mitigation from the divisional levels to the central authority, making it possible to apply single and uniform security architecture and policies. Common security protocol and procedures reduce the risk of data breaches (Laudon & Laudon, 1995). The information will also reside in a common framework.

Integrating the Business and IT
After meeting with the presidents and then explaining to them the benefits of the merger and setting the objectives for the project, it is the time to integrate the business and IT. To have an Integration of the two is a vital task required in the organization because there no common IM system in the RR communications. Business and IT integration entails a set of applications supported and delivered, known as the application portfolio (McKeen & Smith, 2009). It is such an integration that will make the business to reap the fruits of its investment. Technology is driving businesses to have great improvements, and it is high time that RR communications have to realize that and integrate business and technology accordingly. A wide gap exists between the IT and business because of the disjoint between the information assets in the organization. The business cannot master the rapid pace of business complexity, but it is possible for it to manage the consequences of its operations (Dvorak et al., 2013).

Question 3: Is it possible to achieve an enterprise vision with a decentralized IT function?

It is not possible to achieve the enterprise vision with a decentralized IT function as this will not support a singular focus on the vision of the enterprise. Each of the lines of business will have their visions on which they will focus, and there will be a little alignment of the divisional visions with the corporate vision. Each division will have to set its strategies for reaching their visions, and this will greatly vary from the enterprise vision achieving strategies. A decentralized IT function in an organization leads to the eruption of many issues in the various divisions. There can be conflicts of interest regarding the management of the IT functions when they exist in a decentralized format. It is hard to have a common strategy and view from the company’s vision when the IT function exists in such a way. The success metrics of each division will only focus on the individual divisions rather than on the enterprise vision.

A centralized IT function ensures that an enterprise runs seamlessly and is relevant to all departments including the accounting and financial (McKeen & Smith, 2011). A single and centralized IT operating system enhances quick decision-making across in the enterprise because all the divisions have a singular view of the same data. The time for making decisions with a decentralized IT functioning is long because there has to be a consensus of all the divisional heads and lengthy brainstorming sessions to come to an agreement. A decentralized system lengthens decision-making. The customers will also have to receive incomplete services for each division, and this will consume much of their time going through all the division of contacting each division.

Question 4: Business and IT problems caused by lack of common information and IM strategy

Lack of a common information and enterprise information management strategy can raise many issues in an enterprise. The mini case shows us that there is tarnishing of the enterprise’s name due to having separate bills for similar business lines. Lack of a common information and IM strategy makes them lack a focus on the new growth opportunities that may emanate from the market. Lack of common enterprise information and IM strategy curtails additional revenue streams that could be possible due to the absence of responsiveness and flexibility (Baum & Singh, 1994). It will be hard to amalgamate information and make substantial plans to seize the upcoming market opportunities. There is also a possibility that conflicts are occurring due to the different approaches of managers to the administration strategies for information (Khan & Sikes, 2014).

Separate paths for information and IM strategies make it difficult to have regulatory compliance in the enterprise. The enterprise lacks synergies, and this leads to a reduction of growth opportunities through the focus on the divisional realm. “Lack of a common information and IM strategy leads to less efficiency of services and high operational costs. That will be uneconomical for the firm” (Porter, 2008). The services offered to customers may be poor due to the many points of service for the customers. That will culminate in loss of customers due to dissatisfaction. Vital projects that can improve the operations of the enterprise will not receive the required support from the business or the IT administration (Smith & McKeen, 2007). That is because of the lack of information sharing and different communication pathways in the enterprise. Lack of a common information and IM strategy makes it difficult to implement uniform data and information security strategies (Smaltz, 2011).

Question 5: Governance mechanisms for common customer data and shared customer service. The useful metrics

There are several governance mechanisms and metrics for encouraging the implementation and usage of a common enterprise data system. The governance mechanisms for ensure common customer data and service center include a common vision of the systems and the IT alignment with the business. The required metrics for that alignment is the sharing of the strategies and the objectives for both IT and business departments. The management should continue to focus on strong risk mitigation, business opportunities, as well as appropriate regulatory practices. Both It and business need to monitor continually the outcomes that are accruing from the merger so as to address any issues that may come up in the course of time. There will be a need for a steering committee that will have the mandate to oversee the progress of the common data and shared customer services. That committee will be reporting to the management periodically.

The steering committee should have a commitment towards ensuring proper monitoring of the strategic operations. RR communications will have to consolidate its data from multiple silos to a single data warehouse, and this will help them achieve the greatest benefit (Smaltz, 2011). They will have to formulate metrics with the idea of improving customer focus because they are the key to improved overall performance. The success of the implementation of the above strategies will not be possible without having appropriate metrics that link the objectives of both sides. The required metrics include putting the divisional data into the organizational structure and then focusing on the validity as well as the speed data.

Best Career Option After 10th –
Class 10th is the most important and confusing phase of your career. After class 10th, students often find it difficult to decide which stream is better than others after choosing the right stream. In which stream will it be easier for them to score more marks? Which stream will help them to achieve their goal and jobs? Where are they going to find good job satisfaction going forward? Such questions arise before the students.

But choosing the right career after 10th is very important and difficult. By taking career counseling with a trained career counselor, we can eliminate the confusion of choosing our subject. Today, career guidance for class 10th is the need of the hour.

Career counseling is very important for class 10th students because the youth of today are the future of tomorrow because “ Padhega Hamara India tohi to bodega hum sabka India”.

Career counseling has many facets and helps students and youth to choose their dream career path. Many have previously chosen a career path because their friends and family say so or simply because it is ‘popular’.But not so now. With the help of an educated career counselor, you can choose your dream career path and pursue your passion.This is the time when most of the students have a bad career due to lack of proper guidance, then their life is full of regrets.

Therefore, it has become necessary for every student to take the right decision keeping his future in front of his eyes. And for this, you can take the help of a career counselor if needed.

Career Tips: What to do after the 10th

Avoid making these mistakes while choosing an option after the 10th

Following friends-
This is one of the most common mistakes that most students make without realizing it. Many students take any stream because their friends decide to take that stream. It can be the worst decision of his life and ultimately it turns out to be wrong. Instead of what your friends are choosing, choose the option that interests you.

Lack of knowledge –
Earlier, lack of knowledge used to lead to mistakes in choosing options after 10th but now everything has changed. After passing 10th, the most common question faced by the students is which of the three branches to take admission in Science, Commerce and Arts. After passing 10th there are many options.

All these career paths are mainly divided into these four categories. You may know these three categories or streams, but there is another option which you can also call a professional course. Now let’s know which subject to choose after the 10th.

These streams are mainly divided into four categories-

Science Branch
commerce (commerce)
Arts/Humanities (Arts)
Stream-independent Career Options (Vocational Courses)
Career Chart After 10th –
Science Branch
The science stream is an excellent option for students who are interested in subjects like physics, chemistry, and biology. This stream opens up a wide range of career opportunities in fields like engineering, medicine, research and more.

By choosing a science stream, you will explore the fascinating world of scientific knowledge and develop a strong foundation in key scientific principles. You will have the opportunity to experiment, explore complex concepts and develop critical thinking and problem-solving skills.

Science Branch Best Career Options After 10th –
Science Branch Best Career Options After 10th
Science Branch Best Career Options After 10th
Opting for the science stream after 10th opens up various career paths. Here are some popular options:

Engineer/Engineering:
Pursuing engineering in disciplines such as mechanical, civil, electrical, computer science, or aerospace can lead to exciting opportunities in industries such as manufacturing, construction, technology, and telecommunications.

Medicine/Medical:
If you wish to become a doctor, dentist or medical professional, the science stream provides the necessary foundation to start an undergraduate program in medicine and allied sciences. You can specialize in areas such as cardiology, pediatrics, oncology, or neurology.

Research and Development:
The science stream equips you with the necessary skills and knowledge to pursue a career in scientific research. You can contribute to groundbreaking discoveries, work in laboratories or pursue advanced studies in fields such as biochemistry, genetics or pharmaceutical science.

Biotechnology:
The field of biotechnology combines biology, genetics and technology to develop innovative solutions in healthcare, agriculture and other industries. Careers in biotechnology include genetic engineering, drug development, bioinformatics, and more.

Data Science:
In the age of big data, professionals with a science background can pursue a career in data science. This field involves analyzing large datasets, gaining insights, and making data-driven decisions in industries such as finance, healthcare, and marketing.

Commerce Branch :
The commerce stream is an excellent option for students interested in finance, accounting, business studies or entrepreneurship. This stream opens many career opportunities in fields like commerce, economics, banking, finance and more.

By opting for the commerce stream after 10th, you will get a comprehensive understanding of business principles, financial management, financial theory and the intricacies of the corporate world. This knowledge will equip you with valuable skills that are in high demand in various industries.

Commerce Branch Best Career Options After 10th –
Opting for a commerce stream opens doors to various career paths. Here are some popular options:

Commerce Branch Best Career Options After 10th
Commerce Branch Best Career Options After 10th

Finance and Accounting:
The Commerce stream provides a strong foundation in financial management, accounting principles, and investment strategies. You can work as an accountant, financial analyst, auditor, tax consultant or in banking and financial institutions.

Business Administration:
If you have leadership and management skills, a career in business administration is a great option. You can work in areas like marketing, human resources, operations, supply chain management or start your own business.

Economics:

Commerce students interested in economics can pursue careers as economists, financial analysts, or researchers. You can work in government agencies, research institutes, and financial institutions or contribute to policy-making and economic development.

Entrepreneurship:
If you have an entrepreneurial mindset and want to start your own business, the commerce stream equips you with the necessary business skills. You can find opportunities in various fields and become a successful entrepreneur.

Banking and Finance:
The Commerce stream provides a strong foundation for a career in banking and finance. You can work in commercial banks, investment banks, asset management firms, or financial advisory firms.

Faculty of Arts and Humanities
The Arts and Humanities stream is an excellent option for students with an inclination toward literature, social sciences, languages or creative arts. This stream provides a platform to explore various fields like literature, history, philosophy, sociology, fine arts and more.

By opting for Arts and Humanities after 10th, you will have the opportunity to delve deeper into human knowledge, express your creativity, and develop critical thinking and analytical skills. This stream fosters a deep appreciation for culture, society, and the human experience.

Arts and Humanities Branch Best Career Options after 10th –
Opting for the Arts and Humanities stream opens doors to a wide range of career opportunities. Here are some popular options:

Arts and Humanities Branch Best Career Options after 10th
Arts and Humanities Branch Best Career Options after 10th

Literature and Writing:
If you love literature, you can pursue a career as a writer, editor, literary critic, or journalist. You can work for publishing houses, and media organizations or start your own blog or freelance writing business.

Social Sciences:
Arts and Humanities stream offers subjects like sociology, psychology, anthropology and political science. You can work in research, social work, counseling, public administration, or nonprofit organizations.

History and Archaeology:
If you have a fascination with the past, you can explore careers in history and archaeology. You can work as a historian, museum curator, archaeologist or heritage conservator.

Fine Arts and Performing Arts:
The Arts and Humanities stream provides opportunities for those interested in fine arts, music, dance, or theatre. You can pursue a career as an artist, musician, actor, or director, or work in art galleries, theaters, or production houses.

Languages and Linguistics:
If you are interested in languages, you can find a career as a translator, interpreter, language teacher or work in multinational companies with a focus on international communication.

Education and Teaching:
The Arts and Humanities stream provides a solid foundation for those who wish to pursue a career in education. You can become a teacher, professor or academic researcher in your chosen field of study.

Polytechnic (Polytechnic):
After class 10, students can pursue polytechnic courses like mechanical, civil, electrical, chemical, electronics, computer engineering, and automobile.

ITI (Industrial Institute of Technology) –
After 10th students can do ITI courses for jobs like Mechanical, Electrician, and Electrical.

Paramedical –
After 10th, students can pursue paramedical courses like DMLT (Diploma in Medical Laboratory Technology), DOA (Diploma in Eye Assistant), DOT (Diploma in Eye Assistant).

Short Term Courses:
After 10th students can do short term courses like Tally, DTP, and Graphics. Apart from this, after 10th you can choose a variety of courses and pursue your next career.

FAQ (Frequently Asked Questions)
Q. 1 Which branch should I choose after 10th?
Ans:- The choice of branch depends on your interests, strengths, and career goals. Consider your aptitude for the subject, future prospects, and personal aspirations to make an informed decision.

Q.2 Is a diploma course after 10th a good option?
Ans:- Diploma courses can be a great option as they provide specialized knowledge and practical skills in a particular field.They can increase your employability and lead to higher education or immediate employment.

Q.3 How can I choose the right career path after 10th?
Ans:- Choosing the right career path requires introspection, research, and guidance. Assess your interests, strengths, and goals, explore various career options, and consult professionals or career counselors who can help you make an informed decision.

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To choose applicants, most multinational firms employ testing akin to IQ assessments. A good score on an IQ test might be the difference between being hired and being promoted. What are the essential tactics for improving IQ test scores? Advice from the developer of IQ testing.

What types of IQ tests are now in use?
IQ tests have evolved throughout time. Old IQ tests assessed your knowledge, such as language abilities and math skills. They are still used for evaluation, but studies reveal that they are not as reliable as a test of IQ since education levels alter findings. This is why they had to be replaced.

Modern IQ tests, on the other hand, assess your capacity to solve problems and think rationally. Mensa, the world’s oldest and most prominent high IQ society, employs these exams. Because they test a variety of critical skills, including reasoning, problem-solving, and learning capacity, a shorter version is utilized as an employment exam.

How are IQ tests used in business?
According to statistics, those who score well on current IQ test tend to perform well in professional settings that need knowledge. This is why matrix-based IQ tests are beneficial.

Despite the fact that IQ tests were not designed to be used in business, research demonstrate that they predict work performance at least as well as competence interviews (the most often used evaluation technique) and 10 times better than personality tests.

Figurative matrices are the ideal assessment of these abilities, and you will find them in these recent examinations. Each exam question requires us to identify the missing part that completes a form pattern. We must uncover the rule that describes the development in order to solve it.

Because of its visual structure, it may be utilized internationally by huge organizations without regard for language difficulties.

A high IQ indicates that you are a quick learner and an excellent prospect. As you are aware, learning all of the processes at a new job might take many months. If you are a rapid learner, this might be reduced to a fraction, resulting in millions of dollars saved.

How can you improve your IQ score?
You generally have one minute per question, but if you use a minute, you will not finish. Why? The questions are listed in order of difficulty, with the simplest coming first and the most difficult coming last. At the conclusion, you must save and move time from the easy to the tough.

Most individuals are unaware that you may prepare for an IQ exam. Training, like any other exam, enhances your IQ score, according to several research. The greater your score, the faster you are. Let’s look at an example.

This is a medium difficulty matrix. Ideally, you’d have less than 30 seconds to respond. An expert would respond in less than 5 seconds.

But before, please have a look and try to make the right decision on your own. The way you solve a matrix reveals a lot about yourself. Return to reading after you’ve found it.

There is a long way and a short way. Which one did you employ?

Long journey: The forms move from one cell to the next by “jumping.” Starting from the top left and proceeding horizontally right: The circle traverses two spaces, as if on a diagonal. 1 point clockwise around the triangle 1 place anticlockwise on the square If we don’t see a form, it is hidden behind a larger shape, such as when we can see the triangle’s corners behind the circle. The correct answer is B.

In a nutshell: Have you noticed any symmetry? When you fold the matrix diagonally, all of the cells are the same. The bottom left corner equals the top right corner. Our solution B is in the upper left corner. Other cells on both sides of the diagonal are repeated as well. Can you tell how much faster this is?

This is due to the fact that this matrix follows a certain rule. There are a limited number of regulations; there are many, yet they are few. Your chances of achieving a significantly higher score increase as you practice and grasp the fundamental guidelines.

As the adage goes: “Perfect practice makes perfect.” You’d be astonished at how much you can improve with a little practice.